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FAQs for Pouch Connect

FREQUENTLY ASKED QUESTIONS

Who is Arity?

Arity is a technology company that uses data and insights to predict risk, increase safety, and maximize efficiency in transportation – through the Pouch Connect app that you and other drivers on your Auto Policy who enroll in Pouch Connect will download to your cell phones. To learn more, check out arity.com.

Why should I enroll in a telematics Pouch Connect?

The Pouch Connect app can help you to better understand your driving habits and those of the other drivers listed on your Auto Policy who enroll in POUCH CONNECT. This can result in adjustments to your insurance premium based on driving behavior.

What is the Pouch Connect Telematics Pouch Connect and how does it work?

Pouch Connect can help you and other drivers on your Auto Policy who enroll in Pouch Connect improve driving behaviors which, in turn, can help improve safety and possibly lower your insurance premium.

Using the Pouch Connect application (app) that you and other drivers on the Auto Policy who enroll in Pouch Connect will download to your cell phones, you can:

Upon enrollment in Pouch Connect, an enrollment discount of up to 20% will be applied to your Auto Policy premium. Drivers must log at least one trip within 30 days of enrollment and at least 30 trips over the Auto Policy term.

How is my driving score determined?

Your driving score is based on several factors:

Can the driving score cause the rate to increase or decrease?

The driving score can only cause the premium to increase/decrease.

How will the driving data collected by the Pouch Connect app be used?

The driving behavior data collected when using the Pouch Connect app will be used to develop driving scores for insurance rating purposes.

TROUBLESHOOTING/SUPPORT

Can mode of transportation be identified?

Using phone motion sensors, Route Report can identify and correctly tag the mode of transportation a driver is using. This includes when a person is the driver or the passenger in a car, or if they’re traveling by train, bus, motorcycle, or other method of transportation. If you see that a trip was tagged incorrectly on your trips page, you can easily correct it by tapping the icon and updating the form of transportation as follows:

You can also change the mode of transportation from the Trip List using the same icon.

Does the app need to be open for it to work?

No. Pouch Connect is designed to run in the background and detects when a person is driving. You and the other drivers listed on your Auto Policy who enroll in Pouch Connect only need to drive like they normally would. Trips using a Bluetooth can also be tracked. Please note: Permission/location settings must be properly turned on to work correctly.

Can I turn off Pouch Connect without uninstalling it?

No. Pouch Connect records trips even if the app is not running. However, disabling location services, motion & fitness, and/or Background App Refresh for the app prevents Pouch Connect from recording trips. Depending how long these settings are disabled, your driving score and your premium may be affected.

Will the app drain my battery?

While running in the background or during a trip in progress, Pouch Connect battery usage is similar to other navigation apps. Battery health, phone model, and cellular signal strength are also factors that may affect your battery performance.

What happens if I lost my activation code or if it expired?

If you need support with an activation code issue or need to receive a new activation code, contact Pouch Insurance at 844-768-2448 or pouchconnect@pouchinsurance.com. Activation codes expire after 30 days of issuance.

What if I or any of the other drivers on my policy enrolled in Pouch Connect get a new mobile phone?

The new mobile phone will need to be set up as a new device. Download Pouch Connect on the new phone and then contact Pouch Insurance at 844-768-2448 or pouchconnect@pouchinsurance.com to receive an activation code – the code will be used to register the new phone in the Pouch Connect. Activation codes expire after 30 days of issuance.

How can I unenroll from the telematics Pouch Connect?

You can unenroll from the Pouch Connect by deleting the Pouch Connect app. By unenrolling, the participation rating benefit will also be removed. Any previously collected driving scores will be retained and continue to be used for insurance rating purposes.